Privacy Policy
1. Introduction
Kohler Sri Lanka is committed to protecting the privacy and personal information of individuals who interact with our website, digital platforms and authorised partner network. This Privacy Policy explains what information we collect, how we use it, with whom we share it and how we keep it secure.
In this policy, 'User' refers to any individual who accesses, browses, registers on, or otherwise uses the website operated for Kohler Sri Lanka at https://slkohlercampaign.com, including customers exploring our digital catalogue and individuals engaging with our locally authorised partners.
By using our website, you agree to the collection and use of information in accordance with this policy. This Privacy Policy supplements our Terms and Conditions and is incorporated by reference into that agreement. In the event of any conflict between the two, the terms of this Privacy Policy shall prevail.
2. Information We Collect
We collect information in order to provide a better experience, respond to your enquiries and improve our products and services. We strive to collect only the personal information that is necessary for these purposes.
2.1 Personal Information
Information you provide directly when contacting us, submitting an enquiry form or registering an account, including:
- Name, email address, phone number and mailing address
- Company name and professional details
- Account credentials such as username and password
2.2 Technical and Usage Data
Information collected automatically when you visit our website, including:
- IP address, browser type and device information
- Geographical location
- Pages visited and time spent
- Referral source and operating system
This data is collected through cookies, web server logs and analytics tools. Please see Section 4 (Cookies and Tracking Technologies) for further detail.
2.3 Project and Enquiry Data
Information you share when describing your bathroom or kitchen project requirements, product interests, showroom visit preferences or service requests. This helps us and our authorised partners provide relevant guidance and recommendations.
2.4 Communications Data
Records of correspondence when you contact us by email, phone or through our website forms, including the content of your enquiries and our responses.
3. How We Use Your Information
We use personal information for the following purposes:
- Responding to product enquiries, requests for quotes and store location queries
- Connecting customers with authorised distributors and showroom partners
- Processing and managing product or service requests
- Personalising website content and improving the browsing experience
- Sending newsletters, promotional communications and event invitations where you have provided your consent
- Conducting analytics to understand how our website is used and where improvements can be made
- Maintaining platform security and detecting or preventing fraudulent or unauthorised activity
- Complying with applicable legal obligations
We will not use your personal information for purposes that are incompatible with those described above without first obtaining your consent or as otherwise required by law.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, remember your preferences and analyse website traffic. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
4.1 What Are Cookies?
A cookie is a small file containing an identifier that is sent by a web server to your browser and stored on your device. The identifier is returned to the server each time your browser requests a page, enabling the server to recognise and track your browser session.
4.2 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the website to function correctly. They cannot be disabled and do not collect any marketing information.
- Performance Cookies: Collect anonymous information about how visitors use the website, such as which pages are most visited and any errors encountered. This helps us improve website functionality.
- Functionality Cookies: Allow the website to remember choices you make, such as your preferred language or region, providing a more personalised experience. Information collected may be anonymised.
4.3 Session and Persistent Cookies
- Session Cookies: Stored only during your active browser session and deleted when you close your browser. Used to maintain security and track your selected services during a visit.
- Persistent Cookies: Stored for a defined period after your session ends. Used to recognise returning visitors and remember preferences for future visits.
4.4 Third-Party Cookies
Certain features of our website may link to or direct you to third-party websites. These third parties may place their own cookies on your device. We do not control the placement of cookies by external websites, even where you have been directed to them from our site.
4.5 Managing Cookies
You may disable or delete cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website. For questions about our use of cookies, please contact us at KohlerGlobalDataPrivacy@kohler.com.
5. Sharing and Disclosure of Personal Information
Kohler does not sell personal data. We may share your information with trusted parties only in the following circumstances:
5.1 Authorised Distributors and Partners
We may share your enquiry or project information with our authorised Sri Lanka distributor and other approved local partners, solely for the purpose of fulfilling your service or product request.
5.2 Service Providers
We engage third-party providers to support our operations, including website hosting, analytics platforms, email delivery services and customer relationship management tools. These providers are permitted to use your information only as necessary to perform services on our behalf.
5.3 Kohler Group Entities
As part of Kohler Co.'s global operations, information may be shared with affiliated Kohler entities for internal reporting, system administration and operational support, subject to appropriate data protection safeguards.
5.4 Legal Obligations
We may disclose personal information where required to do so by applicable law or legal process in Sri Lanka , or where necessary to protect the rights, property or safety of Kohler Co., its partners or users.
6. International Data Transfers
As part of Kohler's global operations, certain personal information may be transferred to, processed or stored in systems located outside Sri Lanka , including within Kohler Co.'s international infrastructure.
Where such transfers occur, Kohler implements appropriate safeguards to ensure your personal data continues to receive an adequate level of protection, consistent with the standards described in this policy.
7. Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes described in this policy, including:
- Responding to and managing customer enquiries and requests
- Maintaining ongoing customer and partner relationships
- Meeting legal, regulatory or contractual obligations
- Resolving disputes and enforcing our agreements
Once personal information is no longer required for these purposes, we will securely delete or anonymise it in accordance with our internal data retention procedures.
8. Your Rights and Choices
Sri Lanka does not currently have a dedicated data protection or privacy law. However, Kohler Sri Lanka is committed to upholding responsible and transparent data practices in line with Kohler Co.'s global standards. Accordingly, we extend the following rights to users:
8.1 Right to be Informed
You have the right to know what personal information we collect and the purposes for which it is used, at the time of collection or as soon as reasonably practicable.
8.2 Right of Access
You may request a summary of the personal information we hold about you. Requests should be accompanied by sufficient proof of identity.
8.3 Right to Correction
If personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
8.4 Right to Erasure
You may request the removal of your personal information from our systems where there is no overriding operational or legal reason to retain it.
8.5 Right to Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect processing carried out prior to that withdrawal.
8.6 Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails at any time using the 'Unsubscribe' link in our communications, or by contacting us directly.
To exercise any of the above rights, please contact us using the details provided in Section 12.
9. Data Security
Kohler implements industry-standard technical and organisational security measures to protect personal information from unauthorised access, misuse, alteration or disclosure. These measures include:
- Secure, encrypted and firewall-protected servers
- SSL encryption for data transmitted via our website
- Access controls limiting who can view personal information internally
- Periodic security audits and reviews
While we take all reasonable precautions, no method of transmission over the internet can be guaranteed to be entirely secure. Users are responsible for maintaining the confidentiality of any account credentials they create. We will never ask for your password by email or phone.
10. Children's Privacy
Our website is intended for general audiences and is not directed towards individuals under the age of 18. Kohler Sri Lanka does not knowingly collect personal information from minors. If you believe that a child has submitted personal information to us, please contact us and we will take steps to remove that information.
11. Changes to This Privacy Policy
Kohler may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. The most recent version of this policy will always be available on this page, with the 'Last Updated' date revised accordingly.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website following any update constitutes your acceptance of the revised policy.
12. Contact Us
For questions or concerns regarding this Privacy Policy, to request access to your personal information, or to exercise any of your data rights, please contact:
Kohler Sri Lanka
Email: KohlerGlobalDataPrivacy@kohler.com
Website: https://slkohlercampaign.com
We aim to respond to all legitimate requests within a reasonable timeframe. Where a request is particularly complex, we may require up to 30 days and will notify you accordingly.